Updates from White Bay Villas regarding COVID-19.

Please read the important information below regarding updated statuses during the ban on international travel and what we are doing to keep our staff and community safe. We will aim to provide weekly updates so you can get back to planning your very much needed Caribbean vacations as soon as possible.

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March 25th, 2020 - Update:

Greetings from beautiful White Bay, Jost Van Dyke!

To all our friends and loyal customers:

My name is John Klein, the owner and developer of White Bay Villas. I have been in Jost Van Dyke and the Virgin Islands for more than 45 years. During these years, I have seen many things happen in this world, but there has never been anything like the current situation affecting the entire planet. 

In September 2017, we were directly hit by Irma, the most powerful Category 5 Hurricane ever. Then just 13 days later we were hit by Category 5 Hurricane Maria. We were severely impacted. It took until January 2020 for us to get all our buildings ready for occupancy by our guests. 

This season, until two weeks ago, was going fantastic. Occupancy was very high, reviews were amazing, and the year was looking bright for all of us. Additionally, our guests and staff have been very excited about our new White Bay Beach Club. In fact, we were just weeks away from serving food and beverages in this unique beautiful facility. 

Then the Corona virus changed everything.

On March 19, 2020 the BVI Government issued a statement that there will be no entry to the BVI’s for 30 days for any outsiders. The only people that can enter the Territory are “Belongers”, Residents and Work Permit card holders. Further, yesterday March 22, the BVI Government amended the original statement and closed all seaports and airports for 14 days to ALL passengers – including BVI nationals. This is an effort to secure the Territory and see if any cases of infection surface here.

This is a very challenging time. All of us are on hold.  It’s difficult to plan right now.

Our entire White Bay Villas team wants you all to know that you are very valued guests. If you are worried about making a reservation at White Bay Villas because of all the unknowns of when you can travel, we want to try and make it somewhat less risky.  Any reservations made with White Bay Villas can be moved to a future date of your choice with no fees or penalties. We love our guests and greatly appreciate your patience, your business, and your loyalty.

We will keep you advised of the situation here in the BVI’s, and status of the resort. Please check our website for weekly updates and more information including FAQs. We are looking forward to seeing everyone once the travel ban is lifted. It’s lonely here!

Very Sincerely,

The Team at White Bay Villas

Frequently Asked Questions

(click each for answers)

Can I still travel to Jost Van Dyke (JVD)?

Essentially no. All ports of entry into JVD are closed to everyone EXCEPT British Virgin Islands (BVI) “Belongers”, “residents”, and those with BVI work permits.

Where can I find updated information as to when “ports of entry” to both the USVI and BVI will reopen?

We here at White Bay Villas will post updates on our website as we get them. Otherwise, please check both the USVI and BVI government websites - click here for USVI COV-19 updates or click here for BVI COVID-19 updates.

What if we arrive on JVD by private yacht? Can we still stay at White Bay Villas (WBV)?

All private yachts and other vessels entering the BVI must clear customs at West End Tortola. All passengers will be screened. Only BVI “Belongers”, “residents”, and those with BVI work permits are allowed into the BVI and onto JVD.

Even if you cleared customs into JVD, WBV remains closed until the government allows businesses to reopen and we feel it is safe to reopen.

White Bay Villas is currently “closed”. When will WBV reopen?

WBV will reopen when 1) the BVI government allows businesses to reopen, and 2) when we believe that it is safe again for our staff and guests.

What happens to White Bay Villas staff while WBV is closed?

We want to do the right thing for our employees and help our local JVD economy as much as we can. We also want to make sure our staff is protected and our property is as safe as possible, and we are taking every precaution possible. All WBV staff are given the option to continue working, but this is a personal decision for each.  We are using the closure of WBV to work on special projects, deferred maintenance projects, more renewable energy projects, and even more resiliency and early (and normal) hurricane season preparations. All villas are being deep-cleaned and disinfected, and then we are closing them up tight.

Are there any active COVID-19 cases on JVD? Were any past guests or staff exposed to COVID-19 prior to WBV closing?

World-wide the situation is fluid.  As of this moment on 3/25/20, there are no confirmed cases of COVID-19 on JVD, but a couple of potential cases on Tortola. We will post any changes as soon as we know them. For up to the moment information, it’s best to check with both the USVI and BVI government websites: USVI COV-19 updates   BVI COVID-19 updates

NO past WBV guest or staff member has been exposed to COVID-19.

Are any businesses still open on JVD?

The BVI government has recommended that all hospitality businesses and restaurants close. No groups can be together. There are a few grocery and other food retail shops that remain open.

What are the residents of JVD doing during these tough times?

Whatever they can to stay busy, active, and safe. There are few if any jobs that are available, as most all businesses on JVD and other BVI have closed. But life still goes on as best as it can. Fishermen still fish, trash is still collected, some residents might be able to work virtually from home.

Is WBV still accepting new reservations for 2020 and beyond?

Yes! We happily are accepting future reservations for 2020 and beyond.

What if I have an existing reservation for WBV and I can no longer go?

Call us at 1-800-778-8066 or to Lucy at 1-340-642-4484. You can rebook for another time and at the same rate.  We have changed our cancellation policy. There are no penalties or rebooking fees. We will do everything we can to help you, and as need be, refunding your deposit.

Can you change an existing WBV reservation?

Yes. Call us at 1-800-778-8066 or to Lucy at 1-340-642-4484. You can rebook for another time and at the same rate.  We have changed our cancellation policy. There are no penalties or rebooking fees. We will do everything we can to help you, and as need be, refunding your deposit.

Are there any penalties or rebooking fees if we change our WBV reservation?

There are no penalties or rebooking fees. We will do everything we can to help you, including refunding your deposit. Any reservation with White Bay Villas can be moved to a future date of your choice with no fees or penalties.

I understand that WBV also has properties in St. Thomas USVI. Can we still make a reservation to stay there?

WBV does have sister properties on St. Thomas. We are currently not taking any reservations there. Unfortunately, travel into the USVI also has restrictions.  Only USVI residents are currently allowed into the USVI at all its ports of entry including the STT and STX airports.

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